Frequently Asked Questions
Everything you need to know about your GRAYL® experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer expedited shipping options at checkout for those who need their items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7 business days of receipt.
How do I care for my GRAYL® garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are located on the inner label of each piece.
Do you ship internationally?
Yes, GRAYL® ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.